48 Alaska Business | September 2018 www.akbizmag.com
Washington, before being shipped to Alaska.
The carriers used depend on each customer’s
need and urgency of delivery.
“You need to make sure that you have
equipment in the pipeline because getting
equipment from the manufacturers can take
time—for example, you need to order a standard
forklift fifteen to sixteen weeks out,” says Dick.
“This is why it’s so important to continually
be in touch with the customer, especially at
the end of the year when they’re looking at the
next year’s budget,” adds ILTA’s Director of IT
& Communications Wendy Whitten.
Getting the product to Alaska is only half
the battle. Once it is rented or sold, it needs to
be transported to the customer’s site, which
could be quite remote.
“Our equipment coming into Juneau
arrives on a barge, but going out might
require a mix of using the ferry, a barge,
or flying smaller items,” says Boehm. “In
Southeast, we have a landing craft on hire to
help us do local moves.
“For example, we chartered a landing craft to
deliver five or six pieces of equipment to a project on a remote island in the Gulf of Alaska,” he
adds. “The equipment ended up being gone for
a month, even though they only needed it for
three or four days. But when a customer needs
it right now, you have to figure out how to get it
there. Some companies may deliver in three to
five days, but we’re very open-minded when our
customers need something ASAP—even if that
means chartering a plane to deliver it that day.”
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